Refund Policy

Returns and Exchanges

Under no circumstances can orders be canceled once they have been placed.

Please note that, as a general rule, we cannot accept returns of used items or returns made for reasons attributable to the customer.We do not accept returns or exchanges for reasons related to the customer’s convenience (such as misunderstanding the product specifications, the item not meeting expectations, or placing the wrong order).
However, we will accept returns or exchanges if the product has a manufacturing defect or was shipped incorrectly.

Please contact us within 8 business days regarding defective products.
Be sure to include your order number, name, and address when contacting us via the CONTACT page on our website.
　 *Please note that we cannot accept returns or exchanges for defective items without prior notification.

While we take the utmost care regarding product quality and shipping, please contact us immediately in the unlikely event of an accident during shipping, a manufacturing defect, or an incorrect item being shipped.
Once ASSIST / LAPTORR ships an item and it is picked up by the shipping carrier, responsibility for the item lies with the shipping carrier and the customer. In the event of damage, you must report it to the shipping carrier. Delays in delivery due to shipping errors or damage are also the responsibility of the shipper. In such cases, ASSIST / LAPTORR assumes no liability whatsoever .

The customer is responsible for any shipping costs or fees associated with returning the item. (We will cover shipping costs if the issue is our responsibility, such as a manufacturing defect.)