Refund Policy

Returns and Exchanges

Under no circumstances can an order be canceled once it has been placed.

Please note that, as a general rule, we cannot accept returns of used items or returns made for reasons attributable to the customer.We do not accept returns or exchanges for reasons attributable to the customer (such as misunderstanding the product specifications, the item not meeting your expectations, or placing the wrong order).
However, we will accept returns or exchanges if the product has a manufacturing defect or was shipped in error.

Please contact us within 8 business days regarding defective products.
Be sure to include your order number, name, and address when contacting us via the “CONTACT” page on our website.
　 *Please note that we cannot accept returns or exchanges for defective items without prior notification.

While we take the utmost care regarding product quality and shipping, please contact us immediately in the unlikely event of an accident during delivery, a manufacturing defect, or an incorrect item being shipped.
When ASSIST / LAPTORR ships a product, responsibility for the item lies with the shipping carrier and the customer once the item has been picked up by the carrier. In the event of damage, you must report it to the shipping carrier. Delays in delivery due to shipping errors or damage are also the responsibility of the shipper. In such cases, ASSIST / LAPTORR assumes no liability whatsoever .

The customer is responsible for all return shipping costs and handling fees . (We will cover shipping costs if the issue is our responsibility, such as a manufacturing defect.)